Refund policy

Oh dear...  What happened?  We aim to have this matter settled quickly.

 

Without further delay, please email;

service@sailorsstitchshop.com

 

It is helpful if you email across your own;

a. description of what was ‘damaged’ or ‘incorrect’ to help process the return,

b. together with photos of the return issue/s

c. invoice number

d. correct return delivery tracking number

e. the correct return delivery address and

f. preferred contact details. 

Your speed of return is important, as your item must be received within 14 days from the original delivery date.

DO REMEMBER…

* We can only accept returns of damaged items, or incorrect items, as we do not provide an exchange service.

**Returns of damaged or incorrect items may only be accepted, if received within 14 days of the original delivery date.  

***Remember we may only accept tracked return deliveries of damaged items, or incorrect items, sent to the correct return address.

****You may find the correct return address on your item’s original delivery packaging or invoice.

 

Please note, 

1. our products are sourced from various return addresses.   So, any ‘damage’ or ‘incorrect’ returns must be sent as a tracked shipment, directly to the correct return address, within 14 days of the original tracked delivery date.
2. it is highly recommended you email a description with photos of the damaged or incorrect item in advance of your return to:  service@sailorsstitchshop.com  Please include your correct return address and correct tracking number, together with your invoice number.
3. any return items received after 14 days from the original delivery date, may not be replaced, and not refunded.
4. any return items received that are deemed to be ‘not damaged’ and ‘not incorrect’ may not be replaced, not refunded and will not be returned back to you.
5. you must pay for your own return tracked delivery postage, but we will not charge a restocking fee.